Payments & refunds
Gold, Silver, withdrawal and refunds
1. Scope and seller
These terms cover Gold purchases and Gold-to-Silver exchanges in Dollippo on the web, Google Play and Steam. The seller or processor, price, currency, taxes and quantity are identified before payment and on your receipt.
The service operator is Byeolnaerim, represented by Juhyeong Kim. Business details and contact information appear in the service terms and on the currency page.
2. Game currency and digital items
Gold is in-game currency purchased with money. Currently, Gold can buy Silver. Silver can be used for shop items and game play as displayed in the service.
Gold, Silver and collected dolls are digital content. We do not deliver physical prizes, provide cash withdrawals, facilitate cash trading between users or support external payments with game currency. Statutory refund rights remain available.
No undisclosed arbitrary expiry applies to purchased currency. Material changes, including service closure, will be announced and handled under applicable law.
3. Prices and payment
Quantities, regional prices and exchange quantities follow the product information shown at purchase. KRW, USD and other prices are separately set prices, not exchange rates or promises of currency conversion.
Review the final total, taxes and payment-method charges at checkout. The amount you authorize applies. Minors must meet applicable parental-consent and store requirements.
4. Delivery and use
Gold is delivered to the purchasing account after provider confirmation and server verification. Pending payments or verification may delay delivery. Check payment history before buying an already-paid order again.
Google Play and Steam purchases use the relevant store checkout and recovery. For web purchases, complete checkout and refresh payment history on the currency page.
Confirming a Silver purchase deducts the displayed Gold and delivers Silver. The server ledger records delivery and deduplicates repeated requests.
5. Withdrawal, refunds and errors
Contact private support or the operator email with your merchant order number to request a refund or withdrawal. Never send passwords or full card details. You may also use the refund process of the store that handled payment.
Requests for unused paid currency, duplicate charges, non-delivery, defects or misdescription are handled under applicable law and platform procedures. These terms and platform policies do not override mandatory consumer rights.
Korean withdrawal rules and digital-content protections in the EU, UK or other place of residence may apply. Requesting delivery or acknowledging these terms does not by itself waive all statutory withdrawal or refund rights. Restrictions for content already used depend on applicable legal conditions and the actual circumstances.
After a confirmed refund, related currency or content may be corrected or withdrawn as appropriate. Fraud and chargeback disputes are reviewed against transaction records.
6. Global users and contact
Mandatory consumer and privacy rights and lawful dispute-resolution options in your country remain available. Supported countries and payment methods depend on providers, stores and regional service availability.
Contact: [email protected] or private support. You may request order assistance and exercise privacy rights by email even without account access.